Privacy Policy

Last Updated: 23rd August, 2025

At By Maktub, your privacy is our priority. We understand that trust is at the heart of every relationship we build with our clients, and we are committed to protecting the personal information you share with us. This Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our products, or engage with us in any way.
By accessing our website or providing us with your personal data, you consent to the practices described below.

1. Information We Collect

To provide you with a seamless and personalized experience, we may collect:

Personal Details: Name, email, phone number, billing and delivery addresses.

Purchase Information: Order history, payment details (securely processed), preferences.

Technical Data: IP address, browser type, device information, and browsing activity.

Communications: Interactions with our customer care, event invitations, or newsletter subscriptions.

2. How We Use Your Information

We collect and process your data only for legitimate business purposes, including:

Processing and delivering your orders with care.
Personalizing your shopping experience and offering tailored product recommendations.
Keeping you informed about new collections, special events, or exclusive offers (with your consent).
Enhancing the performance, security, and usability of our website.
Complying with legal and regulatory requirements.

3. Confidentiality and Data Sharing

We value discretion. Your information will never be sold or shared with third parties for marketing purposes.
Data may be shared only with trusted partners (such as payment processors, delivery services, and IT providers) who act on our behalf and are bound by strict confidentiality agreements.

We may disclose information if required by law or to protect our rights and security.

4. Cookies and Digital Experience

Our website uses cookies to ensure smooth navigation, improve your shopping journey, and remember your preferences.
You may disable cookies in your browser settings, though some features may not function optimally.

5. Protecting Your Data

We apply strict security measures and encryption protocols to protect your personal data against unauthorized access, loss, or misuse.
While no online system is entirely risk-free, we continuously review and enhance our safeguards to ensure the highest level of protection.

6. Your Rights

As our valued client, you have the right to:

Access the personal information we hold about you.
Request corrections or updates.
Withdraw consent to marketing communications at any time.
Request deletion of your personal data, subject to legal and contractual obligations.

All requests may be submitted via the contact details below.

7. International Clients

For clients purchasing from outside Pakistan, please note that your data may be transferred and processed across borders, always with the same high level of protection.

8. Policy Updates

We may revise this Policy from time to time to reflect improvements or legal requirements. Updates will be published on this page with the revised “Last Updated” date.